Troubleshooting

In this section you will learn how to solve the most common Mugnsoft Pulse issues.

Installation

Extraction fails with “path too long”

The destination folder path is too long for the files in the archive. Extract it into a folder with a short path, such as C:\Mugnsoft, as described in Installation.

“Windows protected your PC” when starting Pulse

The archive was extracted with File Explorer without being unblocked first, so the extracted files kept the “downloaded from the internet” mark. Either click More info then Run anyway, or delete the mugnsoft-pulse-<version> folder, unblock the archive and extract it again as described in Installation.

There is no “Run anyway” button

Your organization’s security policy blocks applications that are not signed with a code-signing certificate. Ask your IT team to allow Pulse; they can check that the archive is genuine with its GPG signature, as described in Verify the download.

The antivirus quarantines Pulse

Verify the GPG signature of the archive first, as described in Verify the download. If the signature is good, restore the file from quarantine or ask your IT team to allow it, and let Mugnsoft support know so the false positive can be reported to the antivirus vendor.

Pulse does not start on Linux (SUID sandbox helper)

On some Linux distributions, Pulse stops at start-up with a message about the SUID sandbox helper binary: the distribution does not let applications create their own sandbox. Give the sandbox helper shipped with Pulse the rights it needs, once, from the Pulse folder:


cd ~/mugnsoft-pulse-1.2.0
sudo chown root:root chrome-sandbox
sudo chmod 4755 chrome-sandbox
./mugnsoft-pulse

Do it again after each update, in the new folder.

License

“Mugnsoft Pulse could not reach the license server for more than 14 days”

A paid license must reach the license server at least once every 14 days. Connect the computer to the internet, making sure a proxy or firewall does not block the Mugnsoft license server, and restart Pulse. See Offline use.

“Your license has expired”

The license reached its expiry date. Renew it, then enter the new key with Activate License.

“License validation failed”

The license server rejected the license: it was revoked, deactivated for this computer, or the license file was modified or copied from another computer. Click Activate License and enter a valid key. Contact Mugnsoft support if you believe the license should be valid.

Usage

The play and record buttons are missing

The Tests toolbar is hidden while at least one suite is scheduled, so that manual runs do not interfere with scheduled ones. Turn off the schedule of your suites to get the toolbar back.

I cannot create more tests

Your license limits the number of tests in a project; the free tier allows 3. Delete unused tests or upgrade your license. See License tiers.

A suite cannot be scheduled

A suite can only be scheduled if it contains no more tests than your license allows, and free licenses can only schedule suites hourly. Reduce the number of tests in the suite, choose an hourly schedule, or upgrade your license.